Policies & Documents

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The majority of our policies exist in our combined policies document which is available here. If there is something you can't find, please contact us.

  • Terms and conditions

    By participating using any services provided by the company you agree to be bound by the terms and conditions available below.

     Terms and Conditions.

  • Pricing

    At Velocity we endeavour to keep our prices as competitive as possible within the local area. Our pricing is usually reviewed annually, corresponding with changes to the minimum wage, however we reserve the right to review pricing at any time. In addition, the billing authorisation also applies to bookings placed through our class management software, iClass.

    Pricing Policy

    Billing Authorisation

  • Codes of conduct

    All coaches, participants, parents, guardians, spectators and other users of the facility agree to abide by the codes of conduct below. Failure to comply may result in a disciplinary process including sanctions up to and including the withdrawal of services by the company and exclusion from the venue. In cases where the breach results in the company being out of pocket we reserve the right to pursue restoration of our financial position.

    Code of conduct for staff

    Code of conduct for participants

    Code of conduct for parents/guardians/spectators and all non-participant users


  • Privacy notice

    This policy describes how we manage the data of our users and staff.

    Privacy notice - staff

    Privacy notice - members and volunteers

  • Complaints, Grievance & Discipline

    The company encourages all complaints to be raised at an early stage as, in our experience, they can be handled most effectively by staff at the time. On occasion it's necessary to escalate issues to more senior staff. The policies below direct who it should be raised to and when.

    Complaints & grievance (participants)

    Discipline (participants)

  • Other policies

    Below is our combined policies document which includes: Health, Safety and Welfare, Equality, Risk Assessments and Fire Safety.

    Combined Policies

    Accessibility Policy

  • British Gymnastics

    As members of British Gymnastics we also adopt the following:

    Nutrition

    Pain, Injury & Illness

    Hydration

    Weighing Gymnasts

    Please note we do not accept liability for policies published by a third party.

  • Staff

    For policies relating specifically to staff, please see our combined policies document here.

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