By participating using any services provided by the company you agree to be bound by the terms and conditions available below.

 Terms and Conditions.

At Velocity we endeavour to keep our prices as competitive as possible within the local area. Our pricing is usually reviewed annually, corresponding with changes to the minimum wage, however we reserve the right to review pricing at any time. In addition, the billing authorisation also applies to bookings placed through our class management software, iClass.

Pricing Policy

Billing Authorisation

All coaches, participants, parents, guardians, spectators and other users of the facility agree to abide by the codes of conduct below. Failure to comply may result in a disciplinary process including sanctions up to and including the withdrawal of services by the company and exclusion from the venue. In cases where the breach results in the company being out of pocket we reserve the right to pursue restoration of our financial position.

Code of conduct for staff

Code of conduct for participants

Code of conduct for parents/guardians/spectators and all non-participant users

This policy describes how we manage the data of our users and staff.

Privacy notice - staff

Privacy notice - members and volunteers

The company encourages all complaints to be raised at an early stage as, in our experience, they can be handled most effectively by staff at the time. On occasion it's necessary to escalate issues to more senior staff. The policies below direct who it should be raised to and when.

Complaints & grievance

Discipline

Below is our combined policies document which includes: Health, Safety and Welfare, Equality, Risk Assessments, Fire Safety and COVID.

Combined Policies

Accessibility Policy

As members of British Gymnastics we also adopt the following:

Nutrition

Pain, Injury & Illness

Hydration

Weighing Gymnasts

Please note we do not accept liability for policies published by a third party.